Privacy Policy

This policy explains what personal information Ground Collective LLC ("Ground Collective") collects when you use groundcollective.co, why we collect it, and what rights you have.

What we collect

When you order: your name, email address, shipping address, phone number (if you provide it), and the contents and amount of your order.

When you pay: we do not receive or store your card number. Payment details go directly to Stripe or PayPal. We receive only a payment reference and the result (paid, failed, refunded).

When you subscribe: your email address and, optionally, your name.

Automatically: basic technical data needed to run the site — a cart identifier stored in a cookie, and a short-lived hashed value of your IP address and browser used to limit abusive traffic. We do not store your raw IP address for this purpose.

Why we use it

• to process and deliver your order, and to contact you about it;
• to prevent fraud and abuse of the checkout and forms;
• to send marketing email, only if you asked us to;
• to meet tax and accounting obligations.

Who we share it with

We use a small number of processors, each acting on our instructions:

• Stripe and PayPal — payment processing;
• Shippo, and the carrier it books (USPS or UPS) — shipping labels and delivery;
• Klaviyo — marketing email, if you subscribed;
• Vercel and Neon — hosting and database, both in the United States;
• Resend — transactional email (order confirmations).

We also share website activity and technical information with Meta through the Meta Pixel for advertising measurement and relevant ads, as described in the Cookies section below.

Cookies

We use a strictly necessary cookie to remember your cart. It contains a signed cart identifier. We also use the Meta Pixel for our Instagram advertising, including measuring ad performance and helping show relevant ads. The pixel may use cookies and collect information about your activity on our website, along with technical information such as your IP address, browser information and cookie identifiers. This information is shared with Meta, which may combine it with other information it holds about you and use it under its own privacy policy. You can manage how Meta uses activity from other businesses through your Meta advertising settings. Learn more at https://www.facebook.com/privacy/policy/

We also use Google Analytics 4 to understand how visitors use the site, such as which pages are viewed and how people find us. Google Analytics uses cookies and collects information about your visit, including your IP address, browser and device information, and cookie identifiers. This information is processed by Google under its own privacy policy. You can opt out with the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. Learn more at https://policies.google.com/privacy

How long we keep it

Order records are kept for seven years to meet tax and accounting requirements. Marketing subscriptions are kept until you unsubscribe. Abuse-prevention records are deleted automatically within minutes.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to opt out of marketing at any time. California residents have specific rights under the CCPA, including the right to know and the right to delete.

To exercise any of these, email bobbi@groundcollective.co. We will respond within the time required by law.

Every marketing email includes an unsubscribe link.

Children

The site is not directed to children under 13, and we do not knowingly collect their data.

Changes

We may update this policy. The date at the top of the page shows when it last changed.

Contact

Ground Collective LLC PO Box 151 Tahoma, CA 96142 United States bobbi@groundcollective.co